INTERNATIONAL AIR TRANSPORT ASSOCIATION COURSES
DIPLOMA IN TRAVEL, TOURISM & HOSPITALITY MANAGEMENT
Course Outline
This course aims to provide a basic knowledge of scheduled and non-scheduled airlines and their services, fare structures and marketing procedures, travel and tour operations.
International Travel & Tourism
Module – Course
Module 1 – The travel and tourism industry and the travel professional
Module 2 – Geography in Travel Planning
Module 3 – travel formalities
Module 4 – air transport essentials)
Module 5 – land transport: introduction to passenger rail
Module 6 – Land transport: car & camper
Module 7 – hotel product and services
Module 8 – water transport: ferries & cruises
Module 9 – tour packages
Module 10 – serving the travel customer
Online content downloadable from your LMS user account
Module 11 – fundamentals in air fares and ticketing
Module 12 – technology in the travel industry
Module 13 – electronic booking tool (abacus/Amadeus/Galileo/sabre)
Attachments A to G
International Tourism & Hospitality Management
Module – Course
Module 10 – Introduction to Tour operations
Module 11 – Touristic circuits
Module 12 – Hotels and Lodges classification
Module 13 – Professional Techniques in Travel Agency Operations
Module 14 – Tour costing management
Module 15 – Itineraries and client briefing/handling procedures
Module 16 – Car Hire, Reservation and Booking procedure
Module 17 – Tour Marketing
Module 18 – Communication Skills
Module 19 – Field attachment
Module 20 – Tour guiding techniques
Module 21 – Fauna and Flora
Assessment
The programme is continuously assessed with final exams by: –
1. Eldoret Aviation Training Institute
2. IATA Montreal – Canada
Recommended Candidates
High School mean grade C- (Minus) for Diploma and D (Plain) for Certificate levels. Students with lower KCSE grades can also be admitted after successfully passing the institute‟s aptitude test.
Educational Tours
- Eldoret International Airport
- Jomo Kenyatta International Airport
- Wilson Airport – Nairobi
- National referral hospital (MTRH, KNH)
- Private and mission hospitals
Duration
- 1 year for Diploma and 3 years for Certificate levels.
Achievement at the end of the course
Institute’s certificate of course completion in line with IATA Diploma
Career Opportunities
Career opportunities for successful graduates of this course exist in the following areas.
- Airports-Employed as:-
+ Facilitation Staff
+ Flight Information officers
+ Customer Care Personnel
+ Aviation Security
+ Public Relation Officers
+ VIP/VVIP protocol staff - Travel Agencies
- Airlines-Employed as reservation agents
- Customer service agents
- Hotels and Lodges,
- National parks and Game Reserves as Tour Guides
- Tour Companies and conservancies